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CVE-2019-9752

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Date: March 13, 2019

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Language: Perl

Severity Score

Severity Score

Weakness Type (CWE)

Code Injection

CWE-94

Cross-Site Scripting (XSS)

CWE-79

Top Fix

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Upgrade to version 5.0.34, 6.0.16, 7.0.4

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CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): LOW
User Interaction (UI): REQUIRED
Scope (S): CHANGED
Confidentiality (C): LOW
Integrity (I): LOW
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): NONE
Integrity (I): PARTIAL
Availability (A): NONE
Additional information:

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