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CVE-2018-20800

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Date: October 3, 2022

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Language: Perl

Severity Score

Severity Score

Weakness Type (CWE)

Input Validation

CWE-20

Top Fix

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Upgrade to version 6.0.14, 5.0.32

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CVSS v3

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): HIGH
Privileges Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): HIGH
Integrity (I): HIGH
Availability (A): HIGH

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): MEDIUM
Authentication (AU): SINGLE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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